How can we help you?

Go to Account → Orders and open your order to see live status and the courier tracking link. You'll also receive notifications at each step.

Most orders arrive within 2–5 business days across Oman. Each seller publishes their handling and delivery windows on the product page.

Open the order, tap Request return, and select a reason. Approved returns are picked up or dropped off within 7 days of delivery.

Once your return is received and inspected, refunds are issued to your original payment method within 5–10 business days.

We accept major debit and credit cards, and additional local methods as they become available in your area.

Your payment is held safely until delivery is confirmed. If something is wrong, open a dispute in your order and Lovi will step in.

Apply through Sell on Lovi. Share your brand, products, and story — our curation team reviews every application.

Commission rates depend on category and plan. Full details are shared during onboarding and in your seller dashboard.

In your seller dashboard, open Shipping and add zones by governorate/city with fees and estimated delivery times.

Payouts are scheduled after orders are confirmed as delivered and the return window closes. Details are in Seller → Earnings.

Products must be authentic, well photographed, and accurately described. Repeated quality issues can lead to suspension.

Yes. Your cart is split by seller at checkout — each seller ships their part with its own tracking.

If your order hasn't shipped yet, contact the seller through the order page or open a support ticket.

Sign in and go to Account → Profile to update your name, phone, addresses, and notification preferences.

Contact Lovi support with your account email and we'll process your request in line with data protection regulations.