Information We Collect
Account details (name, email, phone), shipping addresses, order history, and technical data such as device and browser info.
How We Use Your Information
- Process orders and deliveries
- Provide customer support
- Prevent fraud and abuse
- Improve the marketplace experience
- Send transactional emails (and marketing only with consent)
Sharing With Sellers
Sellers receive the information needed to fulfill your order (name, shipping address, phone). They may not use it for marketing.
Third-Party Services
We rely on vetted providers for hosting, payments, analytics, and communications. Each is bound by data-protection agreements.
Data Retention
We keep account and order data as long as your account is active and as required by Omani law and tax regulations.
Your Rights
You can request access, correction, or deletion of your data at any time by writing to privacy@thelovi.com.
Cookies
See our Cookie Policy for details and to manage your preferences.
Children
Lovi is not directed to children under 13. We do not knowingly collect their data.
Security
We use encryption in transit, role-based access, and regular audits to protect your data.
Contact
Data protection questions: privacy@thelovi.com.